Websites break, dates go stale, and 'we'll update that later' never happens on its own. We handle ongoing management and support for Webflow and Shopify sites so your team doesn't have to.
Before anything gets maintained, we understand the commercial role the site is playing. What it is driving, which metrics matter and where the site is supposed to be doing work for the business. That context shapes what we flag, what we prioritise and what we raise at the quarterly review. A broken form on a low-traffic page and a broken form on the contact page are not the same problem. We know the difference because we understand what the site is there to do.
Support run through a ticketing system by people who have never looked at your site is not really support. It is admin with a response window. Before we take on a site, we come to you. We understand the business, the team and how the site fits into how the company actually operates. When something breaks or needs updating, we know what matters and what can wait. The person who knows your site is the person you email.
Skyrocket is a certified Webflow Partner and Shopify Partner. That matters for maintenance because it means we know both platforms at a level that changes the quality of the work. We are not Googling the fix. The same standard that has been recognised by FWA, Awwwards and CSSDA is the standard applied to every site we maintain. If we inherit a site with structural problems, we identify them and scope the fix. We do not maintain things we cannot vouch for.
Part of the support setup is making sure your team can manage what they should be managing. Content changes, CMS updates, basic page edits. We configure the editor to match how your team works and train them properly at the start. That means support requests come to us for the things that actually need a specialist, not for every text change or image swap. Your team gains confidence with the site. We handle the technical layer.
We familiarise ourselves with your build, document what needs regular attention, and set up monitoring for speed and uptime.
Regular checks on performance, form function, and content accuracy. Issues flagged before you notice them.
Content changes, CMS additions, design tweaks — submitted and completed within the agreed timeframe.
Once a quarter, we look at the bigger picture — performance trends, conversion signals, and whether anything structural needs attention.
Yes. We take on Webflow and Shopify sites built by others. Before we commit, we review the build and tell you what state it is in. If there are structural issues that would make support unpredictable, we scope a remediation first.
Content updates, CMS changes, form and integration checks, speed monitoring and minor design tweaks. Anything outside that scope gets quoted separately. We are clear about what is in and out before you sign.
Most requests are handled within two to three business days. Urgent issues, like a site that is down or a broken checkout, get priority attention. Response expectations are agreed before the retainer starts.
Yes. Retainers run month to month. If you need to scale up, scale down or stop, that is a straightforward conversation. We do not lock businesses into long contracts.
