Websites break, dates go stale and 'we'll update that later' never happens on its own. We handle ongoing management and support for Webflow and Shopify sites so your team doesn't have to.
Getting the most out of your website means constantly refining content and the experience. As businesses evolve, your website should too. Forms and pages may become no longer relevant, the tools you've connected too you no longer use. A website behaves incredibly poorly when it's out of date.
Every project starts from a different position. What stays constant is the first question: what does this need to achieve commercially? The steps below are built around the answer.
We familiarise ourselves with your build and set up monitoring before the retainer begins.
Regular checks run every month. Issues flagged before you notice them, not after.
Content changes, CMS additions and minor development work handled within the agreed timeframe.
Once a quarter, we look at the bigger picture: whether the site is still doing what it needs to do commercially.
“We hired Skyrocket to rebuild our two websites on Shopify (one for NZ, one for Australia) and we were extremely satisfied with the whole experience. Skyrocket were efficient and cost-effective, delivering everything we wanted for our websites on time and on-budget....I have 15 years of experience in e-commerce and performance marketing, working both client side and agency side ... I can honestly say that our project with Skyrocket was one of the smoothest I’ve experienced, and I would enlist them again in a second.”
Courtney Sanders - Clean collective
A support retainer that begins at launch. We set up monitoring, document the build and handle everything that surfaces once the site is live in the real world. The right way to hand over a new site is with a support structure already in place.
A monthly support retainer for a site that is already live. Regular maintenance, on-request updates and a reliable point of contact for anything that needs attention. We review the existing build before the retainer starts and tell you what state it is in.
No retainer. Work requested as it comes up, quoted and completed on an as-needed basis. Less predictable for planning but the right fit if your update volume is too low to justify a monthly commitment.
Yes. We take on Webflow and Shopify sites built by others. Before we commit, we review the build and tell you what state it is in. If there are structural issues that would make support unpredictable, we scope a remediation first.
Content updates, CMS changes, form and integration checks, speed monitoring and minor design tweaks. Anything outside that scope gets quoted separately. We are clear about what is in and out before you sign.
Most requests are handled within two to three business days. Urgent issues, like a site that is down or a broken checkout, get priority attention. Response expectations are agreed before the retainer starts.
Yes. Retainers run month to month. If you need to scale up, scale down or stop, that is a straightforward conversation. We do not lock businesses into long contracts.
Before a project starts, we often come to you. Sitting in your space, understanding how the business operates and working through the brief face to face gives us context that a video call doesn't quite replicate.
